Frequently Asked Questions
Included with Suji is a handheld BLE pump, set of compression cuffs, charging cable, and carry case. Additional sets of compression cuffs can be purchase seperately.
We want you to be as safe and healthy as possible with your Suji. We highly recommend consulting with your physician if you have any questions or concerns about using your device.
Please do not use Suji without first obtaining approval from your physician if any of the following apply:
History of clotting disorders, past history of DVT or pulmonary emboius, history of stroke, you are on medication, history of injury to your veins or arteries, nerve damage, diabetes, hypertension, you have suffered from compartment syndrome, have had srugery in the last four weeks, or if you have any other medical conditions.
Our cuff sizes are denoted in inches and your size depends on the circumference of your limb (arm or leg). To determine the approriate size you will want to choose a cuff the provides at least one inch of overlap. It is unlikely you can use the same cuff size for both arms and legs. Additional cuff sets can be purchased seperately.
Clearning Suji is simple. Simply take an anti-bacterial wipe and wipe down your handheld device and compression cuffs. Be careful to avoid cleaning over the charging point - just like your mobile device!
To turn Suji on you must firmly and quickly press the on/off button located on the front of the Handheld BLE device. The flashing LED will indicate your device has been switched on. Some users may press the on/off button for too long - turning their device on and immediately off again.
You will find your serial number on the product label which is located on the back of the handheld BLE device.
Average delivery times in North America and the United Kingdom is 72 hours.
Suji has a 30 day money back guarantee and the Handheld BLE device has a 1 year warranty. If you need to exercise your warranty or return your device simply reach out to firstname.lastname@example.org and we'll get in touch!
It's simple. Email email@example.com with "Return" in the subject line. Share your reason returning you device and we will be in touch!
Once we've got confirmation your device has been picked up by a courier we will issue a refund immediately. It usually takes less than 48 hours for a refund to appear in your bank account.
Your Handheld BLE device is protected with a 1 year warranty.
In the unlikely event you have to claim under your warranty we will need to check your still i nthe warranty period. This is simple we can confirm this with either a order confirmation email, order number, or the customer details assocaited with the order.
Give $50, Get $50
- Head to our referral page
- Enter your name and email
- Click "get invite link"
- Check your email for an invite link
- Go through the referral steps
Once your referral has made their first Suji purchase
As many as you want
Coupons are valid for 1-time use only. New referral = new coupon
$50 payout is valid for 1st-time use only. New referral = $50 (after 1st purchase)
Only valid for Suji Device or Bundle purchases